Refund policy
Short version: if the book isn’t for you, email us within 7 days and you get every cent back.
The promise
If What AI Can’t Take From You doesn’t help you, you can have a full refund within 7 days of your purchase. You don’t need to explain why, though we always appreciate knowing what we could do better.
How to ask
- Email contact@humanlantern.com from the address you used to buy, with “Refund” in the subject. Your order reference (it starts with HL-) helps but isn’t required.
- We confirm within two business days and issue the refund through Stripe to your original payment method.
- Your bank usually shows it within 5–10 business days, depending on the card issuer.
What happens to your copy
When a refund is issued, your download links stop working. Please delete the copies you downloaded.
After 7 days
Outside the window we look at requests case by case, for example if you were charged twice or couldn’t access the book because of a problem on our side. In those cases we always make it right.
EU and UK customers
Digital content comes with a statutory right of withdrawal that ends once delivery begins with your express consent, which you give before checkout. That doesn’t affect this policy: the 7-day money-back guarantee applies to every order, wherever you live.
Chargebacks
If something went wrong, please email us before disputing a charge with your bank: a refund from us is faster and simpler for you. Disputed purchases lose access to the book while the dispute is open.
Free orders
Orders completed with a 100% promotional code have nothing to refund, but you can still ask us to remove the book and your data.